Comments on: SugarSync Initial Impressions http://www.macsparky.com/2008/03/29/sugarsync-initial-impressions/ Thu, 20 Nov 2008 17:02:33 +0000 http://wordpress.org/?v=2.6.3 By: Matthew http://www.macsparky.com/2008/03/29/sugarsync-initial-impressions/#comment-742 Matthew Sat, 05 Apr 2008 13:22:08 +0000 http://www.macsparky.com/2008/03/29/sugarsync-initial-impressions/#comment-742 SugarSync is a great product, and their customer support has been phenomenal, but in my experience it has some important caveats: 1) The upload queue isn't very smart. Let's say I tell sugarsync to synchronize a folder full of big mp3s. Well, it starts to upload these as it should. However, if I edit a small MS Word doc shortly after that, the doc has to wait until all of the mp3s have been uploaded. This is NOT a good thing if you're working on your desktop system and suddenly have to run out the door with your laptop and need that file in the next hour or so. 2) The upload speed has been abysmal for me, topping out at around 30 KB/s, even though I have a great DSL connection. 3) Their website says everything is encrypted, but what does that mean? -- are the files just encrypted in transit, or on their servers, too? How easy would it be for someone at SugarSync to just open one of my folders and view my private documents? Although it has a great deal of promise, this product needs some fine-tuning. SugarSync is a great product, and their customer support has been phenomenal, but in my experience it has some important caveats:

1) The upload queue isn’t very smart. Let’s say I tell sugarsync to synchronize a folder full of big mp3s. Well, it starts to upload these as it should. However, if I edit a small MS Word doc shortly after that, the doc has to wait until all of the mp3s have been uploaded. This is NOT a good thing if you’re working on your desktop system and suddenly have to run out the door with your laptop and need that file in the next hour or so.

2) The upload speed has been abysmal for me, topping out at around 30 KB/s, even though I have a great DSL connection.

3) Their website says everything is encrypted, but what does that mean? — are the files just encrypted in transit, or on their servers, too? How easy would it be for someone at SugarSync to just open one of my folders and view my private documents?

Although it has a great deal of promise, this product needs some fine-tuning.

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